Our online customer service hours are:
I NTERNATIONAL INFORMATION YOU NEED TO CREATE ACCOUNT TO SHOP
We make the checkout process as easy as possible for you for both your first and future shops. You will need to create an account to shop with us, but if you don’t already have one you can easily create one during the checkout process by simply creating a password and email. We will then store your details to make future purchases super quick and easy.
You can apply the voucher or promotional code during any stage of the checkout under the ‘CUSTOMER INFORMATION’ box. Find out more information and vouchers and promotions here.|
PayPal (It's under renovation) If you choose to pay through PayPal (or with a credit card through PayPal's Guest Checkout feature), you will be redirected to a secure PayPal page and then back to confirm the order.
Credit /Debit Card Now Available On website and Line Shop
HOW DO YOU KNOW THE ORDER WAS SUCCESSFUL
All successful transactions are followed up by a confirmation email in your inbox. You can also view all orders and their statuses under My Account > My Orders. Read more about Order Tracking here.
- Express Service (1-2 Business Day) - for Thai customers
- Standard shipping ( AIR-MAIL ) will usually take 4 - 6 business days. (in asia zone) 4 - 12 business days.(In another zone) or sooner.
depending on the destination country.Tracking is available and will be emailed once the order is shipped.
- Express shipping ( DHL ) will usually takes 1-3 business days. Tracking is available and will be emailed once the order is shipped.
Once an order has been processed, it cannot be modified or cancelled.
We are not liable for any lost or stolen packages and claims must be made by the customer to the appropriate carrier.
International customers may be subject to duties and taxes, which are out of our control. we is not responsible for paying additional charges for customs clearance. We can not cover these fee's and have no way of calculating the charge an order is placed.
TRACK YOUR ORDER
Tracking your order is simple. Just go to My Account > My Orders to view the status of all your previous orders. For more details, click ‘view’ next to the specific order you would like to check. and you can check your order at 'TRACK YOUR ORDER' menu.
Customers can follow the result of searching request in very easy way. The step is started from input item number which show on your receipt, then slide button.
Normally, you should receive your items within 1-3 working days for orders within Thailand, and 3-10 working days for international orders. Occasionally, there may be unforeseen delays due to the products being stocked outside of MADWORKS. If you have not received your products within 16 working days of placing the order, please contact our customer care team with your Order # and we will chase up the order status with our courier straight away.
Note: International shipments may be subject to duties and taxes that the customer is responsible for paying.
RETURNS & REFUND POLICY
All sales are final.
We are not offering refunds, returns or exchanges. We have provided detailed measurements of each product to help you make the best sizing choice.
Please read your selection carefully before completing any purchase from our online store, thank you for your business.
**WE ARE NOT RESPONSIBLE FOR INSUFFICIENT ADDRESSES.
**WE ARE NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN PACKAGES.
Restocks may or may not happen with certain items. Any notification of a restock will be posted on Every Platform